📢📢Vacancy Announcement 📢📢
2C2P is looking for the highly motivated candidates as follow;
Position Title: Executive, Business Analyst
No of Post : 2 Posts
Location: Hlaing Township, Yangon.
👉DUTIES AND RESPONSIBILITIES
👉 Learning, Analyzing and Reporting
✔️ Learn and analyze the overall and detail features of 2C2P Systems.
✔️ Learn and analyze the process and features of Card Schemes (VISA, MasterCard, UPI, etc).
✔️ Analyze the transactions and prepare management reports weekly, monthly, quarterly and yearly.
✔️ Analyze the products, merchants, market, and provide suggestion to related teams.
👉Developing SOP and Documentation
✔️ Prepare SOP, FAQ and User Guide for the procedures and features of 2C2P systems.
✔️ Maintain the information of merchants, partners and billers.
✔️ Prepare Business Requirement documents and process flow diagram for 2C2P products.
Preparing Presentation, Training, Communication
✔️ Prepare training presentation about payment process, fraud awareness and chargeback knowledge to train merchant users.
✔️ Explain the merchants about the whole payment cycle from both customer point of view and merchant point of view, the role of 2C2P and the role of merchant in the payment process.
✔️ Train merchant users to understand about payment process, their responsibility, how to use 2C2P system, how to handle their customer complaints, fraud suspicious transactions and chargeback.
✔️ Communicate with merchants, partners, billers for the operations and set up processes.
✔️ Communicate with cross-functional teams for the requirements/complaints from merchants, partners and billers.
✔️ Keep records of merchants’ communication and follow up related teams to ensure resolution.
👉Handling Risk, Fraud and Chargeback (Dispute)
✔️ Analyze the transactions and merchants for the risks of fraud and chargeback.
✔️ Inform merchants when there are fraud suspicious transactions.
✔️ Suggest merchants how to set fraud rules to prevent potential fraud.
✔️ Explain about chargeback case detail to merchant when the case is raised and give suggestion.
✔️ Request evidence from merchants and submit to card schemes via banks.
✔️ Perform other tasks assigned by supervisor or management.
• A bachelor’s degree in IT related field.
• Rich knowledge of Advanced Excel, Power BI and Power Point.
• Able to travel local and oversea.
• Able to operate in a fast pace.
✔️ Soft Skills
• Leadership & Influencing Skills
• Multitasking & Prioritization Skills
• Analytical & Problem Solving Skills
• Communication & Interpersonal Skills
• Creative Thinking & Decision Making Skills
✔️ Behavioral Characteristics
• Positive Thinking
• Strong Work Ethic & Attitude
• Initiativeness & Responsiveness
• Taking Responsibility & Commitment